Privacy Policy.

1. Information We Collect

We collect information you provide directly — such as your name, email, phone number, rental preferences, and messages — when you submit an inquiry, request a showing, schedule a call, or contact our concierge. We also collect limited technical data automatically, including device type, browser, IP address, and pages visited.

2. How We Use Your Information

• To connect you with a rental advisor or appropriate landlord.
• To respond to inquiries, schedule tours, and follow up on your search.
• To improve the platform — listings, neighborhoods, and concierge experience.
• To send service-related updates and, with your consent, occasional curated emails.

3. Forms, Inquiries & Scheduling

Information submitted through contact forms, showing requests, and concierge scheduling is used solely to fulfill your request. We share only what is necessary with the relevant landlord, broker, or advisor.

4. Cookies & Analytics

We use essential cookies to keep the platform functional and limited analytics cookies to understand how renters discover and use OnePlace. You can manage cookies through your browser settings. See our Cookie Policy for details.

5. Third-Party Integrations

OnePlace integrates with select third parties for messaging (SMS, WhatsApp, email), scheduling, mapping, and analytics. These providers receive only the data needed to deliver their service and are bound by their own privacy policies.

6. Communication Preferences

You can opt out of marketing emails at any time using the unsubscribe link in any message, or by emailing privacy@oneplace.nyc. Transactional messages related to active inquiries will continue.

7. Data Retention

We retain personal information only as long as needed to provide our services and meet legal obligations. You may request access, correction, or deletion of your data at any time.

8. Contact

Privacy questions or requests? Email privacy@oneplace.nyc.